Frequently Asked Questions

Will the changeover to ServiceMaster Clean Of St. John's be smooth?

With over 60 years of commercial cleaning experience, we have perfected transitioning new office cleaning contracts, With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.

What are your rates?

All jobs are priced according to task, whether it is daily office cleaning, commercial facility cleaning services, regular carpet cleaning or a one off heavy duty clean. Variations such as equipment and materials used are also taken into account when calculating the final cost.

Do you supply everything required?

We supply all the labour, equipment and materials required to carry out the task within the agreed price

How do we pay you?

Commercial customers are invoiced each calendar month and are given a standard 30 days from invoice date payment term.

What are your hiring practices?

We have a comprehensive screening process that ensures the most trustworthy and qualified people will service your business.

Do all staff receive training and development?

All managers, supervisors receive ongoing and comprehensive training in the qualities to manage the sites they are allocated. All cleaning staff receive in-house and on-site training in all areas needed to carry out their given duties. All Health and Safety issues and company policies are covered in their initial induction.

Will we always have the same cleaner?

We strive to maintain continuity as this helps build a healthy rapport and trust with our clients along with added security.

Can you unlock/lock and alarm the building?

Since cleaning normally takes place outside of regular business hours, this is a regular service that we provide to all clients, large or small.

Can we contact you outside office hours in case of an emergency?

ServiceMaster Clean Of St. John's will provide you with an emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.

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S.R.

Service is good, with management keeping check on performance


J.C.

Prompt service. The cleaners are here as scheduled and they get the job done. :)


L.B.

Reliable, friendly serice


Greg Dinn

If an issues arises, the staff at Servicemaster are very quick to take the necessary steps to fix the problem. The management team are very professional. Name removed


J.C.

EFFICIENT AND PROFESSIONAL


Tracy Sauve

We had our floors cleaned. They were in very bad shape and they came up like new. The crew was very efficient.


T.T.

Overall the service you provide is very good. The management personnel respond quickly to any situations that arise. The ability to do extra work on short notice is always looked after. The continuous communication with the client is utmost and the staff at ServiceMaster are always on top of this.


T.S.

The administration and sales persons are wonderful with client services and respond quickly to any issues that do arise. The staff are friendly and the cleaners do a great job on a continuous basis.


C.S.

Dependable , reliable and quality work .


D.N.

We can give each other feedback when needed.


B.D.

Personalized, friendly service, always responsive to our requests and quires, professional and trustworthy, low maintence


T.F.

our office is very clean. And it seems that the cleaners are very great workers, it shows in their work.


B.P.

I like the fact that when I come into work after the weekend our offices are clean and ready to work in. It also looks good to our customers when they come in for our services.


Wayne Purchase

Quality service and attention to detail. Responsive to our requests.


Cheryl Kearney

Professional and courteous staff...prompt and pays attention to detail. Cleaning staff as well as office personnel are always a pleasure to deal with.